Our firm is committed to resolving all feedback and complaints in a fair and timely manner. Below is our resolution process:
[Customer submits complaint]
↓
[Acknowledgement within 3 working days]
↓
[Internal investigation and resolution]
↓
[Propose resolution to customer within 14 working days]
↓
[If unresolved, initiate mediation within 21 days of complaint]
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[Referral to CASE Mediation Centre if mediation is unsuccessful]
Mediation & Alternative Redress
If the issue remains unresolved after our internal investigation and mediation efforts, we will refer the case to:
CASE Mediation Centre
170 Ghim Moh Road,
#05-01 Ulu Pandan Community Building,
Singapore 279621
Tel: +65 6277 5100
Website: https://www.case.org.sg
Thank you for your feedback!
We aim to initiate mediation within 21 days from the date the complaint is received.
